Privacy policy

Last Updated: 1 July 2026

Health Foods International ("we", "our", or "us") is committed to protecting your privacy and handling your personal data responsibly in accordance with Singapore's Personal Data Protection Act 2012 (PDPA).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase our products, or interact with us.

By using our website, you agree to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Full name

  • Billing and delivery addresses

  • Email address

  • Telephone number

  • Order history and purchase details

  • Account information (if you create an account)

  • Information provided when contacting our customer support team

Payment information is processed securely through our authorised payment service providers. We do not store your complete credit or debit card details on our servers.

We also automatically collect certain technical information when you visit our website, including:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Website pages visited

  • Date and time of your visit

  • Referral website

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders

  • Deliver your purchases

  • Provide customer support

  • Respond to enquiries and requests

  • Send order confirmations, invoices and shipping updates

  • Improve our products, services and website

  • Detect and prevent fraud or misuse

  • Comply with legal and regulatory obligations

With your consent where required, we may also send you:

  • Promotional emails

  • Newsletters

  • Product launches

  • Special offers and exclusive promotions

You may unsubscribe from our marketing communications at any time by clicking the unsubscribe link included in our emails.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.

Cookies may be used to:

  • Remember your preferences

  • Keep items in your shopping cart

  • Improve website performance

  • Analyse website traffic

  • Measure the effectiveness of our marketing campaigns

Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features and functionality.

4. Google Analytics

We use Google Analytics to collect anonymous information about how visitors use our website. This information helps us understand website performance and improve the user experience.

Google Analytics may collect information such as:

  • Pages viewed

  • Time spent on the website

  • Device and browser type

  • Approximate geographic location

  • Traffic sources

This information does not identify you personally.

You can learn more about how Google collects and processes data by visiting:
https://policies.google.com/privacy

5. Meta Pixel and Advertising

We may use Meta Pixel (Facebook Pixel) and similar advertising technologies provided by Meta and other advertising platforms.

These technologies help us to:

  • Measure the effectiveness of our advertising campaigns

  • Understand how visitors interact with our website

  • Show relevant advertisements to users who have visited our website

  • Improve our marketing efforts

The information collected through these technologies does not directly identify you but may be linked with your Meta or other advertising platform account according to their respective privacy policies.

If you wish to manage how Meta uses your information for advertising, you can review your advertising preferences through your Meta account settings.

6. Sharing Your Information

We respect your privacy and do not sell your personal information.

We may share your information with trusted third parties where necessary to operate our business, including:

  • Payment service providers

  • Courier and delivery partners

  • Website hosting providers

  • IT and cloud service providers

  • Marketing and email service providers

  • Professional advisers

  • Government authorities or regulators where required by law

These service providers are only permitted to use your information to perform services on our behalf and are expected to protect your personal information appropriately.

7. Data Security

We take reasonable administrative, technical and physical measures to protect your personal information against unauthorised access, disclosure, alteration or destruction.

While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.

8. Retention of Personal Data

We retain your personal information only for as long as necessary to:

  • Fulfil your orders

  • Provide customer support

  • Meet legal and regulatory obligations

  • Resolve disputes

  • Enforce our agreements

When your information is no longer required, we will securely delete or anonymise it where appropriate.

9. Your Rights

Subject to applicable laws, including the Personal Data Protection Act (PDPA), you may request to:

  • Access the personal information we hold about you

  • Correct inaccurate or incomplete information

  • Withdraw your consent to the collection or use of your personal information where applicable

  • Request the deletion of your personal information where legally permitted

To make any of these requests, please contact us using the details below.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies or content of those websites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.

Any updates will be posted on this page together with the revised Effective Date. Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Health Foods International

Email: support@healthfoodsintl.com

Telephone: +65 6858 1171