How long does it take to ship my order?
We provide same-day delivery for orders delivered within mainland Singapore using our own in-house delivery team.
- Orders placed before 3:00 PM will be scheduled for same-day delivery.
- Orders placed after 3:00 PM will be delivered on the next business day.
- Delivery times are subject to traffic conditions, weather, and operational requirements.
While we make every effort to meet our delivery schedule, delivery times are estimates and cannot be guaranteed.
For more information, please review our Shipping Policy page.
Do you offer free shipping?
Yes we offer free shipping for orders that meet our requirements as follows:
- Free delivery for Singapore orders with a minimum purchase of S$50.
- Orders below S$50 are subject to a S$10 delivery fee.
- Deliveries to Jurong Island, Tuas and Sentosa are subject to a S$15 delivery surcharge, regardless of the order value.
Any applicable delivery charges will be displayed during checkout before payment is completed.
For more information, please review our Shipping Policy page.
Do you ship internationally?
We ship to selected international destinations.
International orders are shipped via third-party courier services. Shipping charges are calculated based on the destination, package weight and courier rates at the time of your order.
Delivery times vary depending on the destination country and customs processing.
Customers are responsible for any customs duties, import taxes, VAT, tariffs or other fees imposed by their local authorities.
What is your return policy?
We may offer a replacement or refund under the following circumstances:
- You received the wrong item.
- Your order arrived damaged during delivery.
- The product is defective or has a manufacturing fault.
- The product is expired upon delivery.
- Your order was lost in transit and could not be successfully delivered.
If any of the above applies, please contact us within 7 days of receiving your order. We may request supporting information, such as photographs of the product, packaging, and your order confirmation, to help us assess your request.
For more information, please review our Returns Policy page.
Can I cancel or modify my order?
We understand that plans can change, and you may need to cancel or make changes to your order.
Please contact our customer support team as soon as possible with your order details, and we will do our best to assist with your request.
However, please note that once an order has been shipped, it can no longer be modified or canceled.